Error:there was a problem downloading your file. emusic

Sometimes it is hard to tell what causes a certain issue with Apple Music, considering the fact that Apple Music service is used by millions of users who are from different countries, using different devices and connecting to different networks. But luckily, some general methods are useful and handy when it comes to fixing common Apple Music glitches and bugs. The followings are the potential solutions that worth a shot, try them if you haven't done so yet.

Ensure that your Apple Music subscription has not expired how to check? Make sure that you've logged in with the same Apple ID that is linked to your Apple Music subscription. Make sure that you've enabled iCloud Music Library on your device.

Assuming you have done everything right with your Apple Music subscription and settings, yet the issue remains, then proceed to the next step — force the Apple Music app to close and then restart it. This is usually the first step when it comes to troubleshooting an app that freezes, won't respond, or has serious performance issues.

On iPhone or iPad with no Home button from the Home screen iPhone X or later; iPad with iOS 12 or later , swipe up from the bottom edge of the screen and pause in the middle of the screen. On an iOS device with a Home button iPhone 8 or earlier , double-click the Home button to show the recently used apps. Takeaway : According to Apple's support documentation, you can use this technique to force close an unresponsive or misbehaving app.

It will give the app a fresh start by clearing out the poor temporary file and forcing the app to recreate them. But this is not a good habit because force-stopping apps will reduce the battery life of your iOS device.

Tap the multitasking button a small square icon on the bottom of the screen to show the currently open apps on your device. Drag the Apple Music app off the screen by swiping it up or down or, on some Android, right or left , then the app will be closed.

Generally spoken, restarting your phone or computer can make it perform better and fix some common issues. It almost always works. Some occasional Apple Music issues such as crashing , not responding , slow streaming , glitching , etc. And one of the possible reasons is your phone has been on for a long time and lots of apps are running in the background at the same time. As a result, these background apps eat up the RAM Random-access memory on your phone and there's not enough room for the Apple Music app to load.

After you restart your mobile phone, all of the RAM data is cleared out and the apps and programs are rebooted. This frees up more RAM space on your device to load apps quicker. Reinstalling the Apple Music app can fix many issues by restoring Apple Music to its default state.

Let's look at the few cases where reinstalling Apple Music app makes sense: Apple Music app won't open when you click the app icon, or error messages pop up constantly. If existing songs are disappeared from Apple Music library or newly added songs and playlists are not showing up in the Library, the solution is to turn " Sync Library " off and then turn it back on.

Wait for a minute or two, then turn the "Sync Library" back on. What to do if your Apple Music says "You are offline" when you are connecting to Wi-Fi or have a strong Cellular connection?

The best solution is to reset the network setting. Resetting all network settings can also fix other problems, for example, Apple Music not working on Wi-Fi, Apple Music won't load the library and Apple Music won't play. Tap "Reset Network Settings", then your network settings should be restored to the default state. Note : Resetting your network settings won't delete your personal data, but it will wipe out your saved Wi-Fi passwords, and other connection information.

If you haven't updated your iPhone, Android, or iTunes to the latest version, do it now. This is probably the reason why your Apple Music app becomes unresponsive or crashes. Try to reset your phone to its factory settings if the problem continues. I know you might not want to do this, but it works sometimes. As you may notice, lots of iOS The most reliable solution to fix the problem is to do a complete reset of your device settings, while a minority of users fix the issue by deleting the Music app entirely and reinstalling it.

Note: Make sure that you've connected to Wi-Fi before you start back up. You may have to re-enter your passcode to confirm your decision. Tap the Erase iPhone option to reset all settings.

If Apple Music won't let you download songs or albums to your phone when clicking on the download cloud icon, you might not have enough storage space on your phone to save new music.

You can try to fix this issue by freeing up the storage space on your phone. You can go to Downdetector site to check the current status of Apple Music.

It allows you to check the status of Apple Music in 7 different countries including Russia, the U. When you open the Downdetector webpage, you will see a live report which shows you the status of Apple Music server.

When the number of reported issues is above the red baseline, it means there's a problem detected. If you are having a problem with Apple Music but cannot fix it somehow, go to this site and share your situation in the comments. If lucky, you'll probably get a valuable reply from other users who had the same issue before. They might be willing to share their experience and solution to help you fix the issue. Now you might have a general idea of what the popular troubleshooting tips are.

But like I said before, you don't have to try all solutions given in this article to fix a specific issue. The wiser way is to take a closer look at your current problem, trying to understand why it happens and uses more a suitable solution to fix it.

Situation 2: "I've updated my iPhone to iOS The latest reported battery drain issue on some iPhones running iOS Because some users find that Apple Music is still eating up the device's battery even when you are not using it. If it shows tens of hours of battery consumption, then the issue exists. If you have updated to iOS Disable Background App Refresh for unused apps to save battery life.

As reported by some users, Apple Music is stuck on the loading library after an iOS upgrade, and a few said that Apple Music is not loading songs when they restore a backup in the new phone. In fact, it requires an internet connection to view some of the sections in the Apple Music library. When Apple Music fails to load songs or library when you are connecting to the internet, you can try out the following methods.

If you have a weak or unstable mobile network, change your location and try again. Log out of your Apple ID account and log back in. Ever since the Apple Music for Android app was released, it has received mixed reviews from Android users. Some users give a low rating for this app because the experience with Apple Music on Android is always so buggy and frustrating.

Upgrade the Android system of your Android phones. Those old Android phone models running Android 4. Make sure that you are using the latest version of Apple Music for Android app.

If not, update it first. Heads Up : Clearing the cache won't delete the offline songs, preferences, account info, etc. Go to Settings to turn on the Airplane Mode. Wait a few seconds and turn off the Airplane Mode. Try closing other apps running on your device and only use the Apple Music app and see how it goes.

If you've got the same experience, try the following solutions to fix it. Check if you have enough storage space on your iPhone for running Apple Music and saving new Apple Music tracks. Earlier this month, some users reported that the Apple Music app kept crashing as they launched via CarPlay.

And the issue seemed to only impact devices running iOS The solution to fix this issue is quite simple because it only happens when the iPhone is connected to the Internet. Sign in Sign in Sign in corporate. Browse Search. Ask a question.

User profile for user: Macamba Macamba. More Less. Reply I have this question too I have this question too Me too Me too. All replies Drop Down menu. Loading page content. Jun 14, AM in response to Macamba In response to Macamba I might have to add that I use my Windows 10 system as the place I want to download the recording to. Reply Helpful 1 Thread reply - more options Link to this Post. Ask a question Reset.